Tuesday, March 13, 2012

Workin' IT

Hola amigos! How is everyone out there? I'm doing well, surviving I guess. Work has been ridiculously busy and Baby G has been keeping us busy as well. Before I give you an update on Baby G (which I'm sure you are all just waiting in anticipation for), I'd like to share a couple of my work conversations with you all:

1) I work in IT and for a while there everyone on my team had to work the help desk phones. In doing so, if we received a hang up call we would have to create an incident and define it as a "Hang Up" call in the incident system. Usually, we create incidents with the users who call in being the owners of them, however when we get hang up calls we sometimes have to put them in our own names.

Well, on this particular occasion this happened, so I created a Hang Up call incident and put myself as the user. Users who call in incidents to our Help Desk get automatic emails that include surveys after the incidents are closed that allow them to rate the service they received from us. When I closed the Hang Up call incident I immediately got one of these auto-emails....and it wasn't until I received it that I realized what would motivate users to fill out the surveys. The text within the email stated:

"During the 90 seconds it takes you to complete our Customer Satisfaction Survey, your name will be placed in a drawing to WIN ONE OF TWO IPODS GIVEN AWAY THE FIRST WEEK OF EACH MONTH!..."

Almost immediately I sent an instant message to my manager and this is how the conversation went:

Me: Hey, I just got an auto email to complete a survey after an incident that I opened for myself as the user was closed and now I see why users may be motivated to fill them out...

My Manager: Why?

Me: Well, they have a chance to win an IPOD!

My Manager: Really?!

Me: Yep. My question, can I rate myself and possibly win the IPOD?

My Manager: I guess you could do that

Me: It would definitely increase my client satisfaction scores

My Manager: It would but only if you were happy with the service you received

I didn't end up filling out the survey but had I filled it out I would have rated myself exceptionally well. :)

2) I receive an instant message from one of my co-workers it says:

Her: Hood morning Hooovlavuns*

Me: Hi there

Her: OMG, I'm soo embarrassed, I should have looked at what I typed before I sent it

Me: That's ok, I just imagined you saying it like you were a vampire

Her: ROFL!!

*Instead of saying Hoovlavuns it had my name misspelled horribly

Baby G Update:

Baby G is growing soo quickly! She's 22 weeks old as of this past Sunday. I just can't believe the time is going by soo fast.  She's already grabbing at everything in our hands and we started feeding her rice cereal just about 3 weeks ago. Here's a recent picture of her:

Anyways, I hope all is well with everyone out there in blog world! Later gators!


  1. Thanks for blogging again! More baby pictures! More baby pictures!

    1. I'm trying to get back to it more regularly....but it doesn't help that Baby G loves to be with her mommy! When I'm not working I seem to be spending time with her (not complaining but it's hard to get anything else done). :)

  2. There is no denying her dame is there. She would be handed to you in a crowd of thousands. Good looking happy kid, congrats.
    You decided to give her a playmate ?. Now's the time, you'll get out of poop far shorter than staggering production at 2/3 year intervals.

    1. Awwww, thanks! No, I am soo not interested in doing that again for a while! lol But, you're right sooner probably would be better than later!